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Questions about JBM Packaging or other products and services we offer? Want more info on enterprise ordering? Fill out the form to get in touch!
Frequently Asked Questions
The answers you need.
What payment methods do you accept?
JBM Shop accepts all major credit cards, as well as PayPal, Apple Pay and Google Pay.
Do you offer discounts for bulk orders?
Yes, we are happy to offer bulk pricing! Click here to learn more about the benefits of enterprise ordering.
Do you price match with competitors?
JBM sets its prices according to market rates for top-quality raw materials and American manufacturing talent. Therefore, we are unable to offer price matching.
How do I use a promo code?
If you have a discount or promo code, you will be able to enter the code during checkout.
Where do orders ship from?
All our products ship from our headquarters in Lebanon, Ohio.
Who do you use for shipping carriers?
FedEx is our preferred shipping partner.
How long does shipping take?
Customers can select one of two shipping options: FedEx Ground or FedEx Ground Economy. You can see an estimate of delivery times on the FedEx site here. The origin ZIP code is 45036. Please note that these times are only estimates, not guarantees.
Do you ship internationally?
Yes!
What is your return policy?
JBM offers refunds or replacements only for items damaged during shipping. Get in touch with us via the form on the Contact Us page.
Can you customize my order?
Custom orders are available for enterprise customers with minimum order quantities that vary by product. Click here to learn more.
Do you have a sustainability policy?
While JBM specializes in offering recyclable paper packaging solutions, the company does not have specific sustainability policies governing its processes.